Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by USPS, FedEx, DHL, and UPS. Delivery usually takes 7–25 business days depending on your location.
Q: Do you offer guarantee for the products?
A: Yes. If you receive a defective or incorrect item, please contact us within 7 days of delivery and we will help resolve the issue.
Q: How do I track my order?
A: When your order is ready for delivery you will receive an email from us with our delivery partners' tracking details if they're available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you'll receive an email for each parcel when it's ready for delivery.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you've ordered are stored in different locations. To get your order to you as quickly as possible, we often dispatch the items separately. We'll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time. For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: Yes. We currently deliver to most countries in Europe, the USA, and Asia, etc. Please contact our customer service if you are uncertain.
Q: Can I get a discount if I buy in bulk or wholesale?
A: Yes. If you want a lower price, it depends on the quantity of your order. Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee, which means you can request a return or exchange within 7 days of receiving your order if your items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with all original packaging and tags intact. To request a return or exchange, please email at service@utensivo.com with your order number and a photo if the item is defective.
Q: Are your kitchen tools dishwasher-safe?
A: It depends on the specific product. Most of our metal and silicone cooking tools and cutting gadgets are dishwasher-safe, but we always recommend checking the product label or description for specific care instructions. For items with wooden handles or non-stick coatings, hand washing is usually suggested to extend their lifespan.
Q: Do your cutting tools come pre-sharpened, and how do I maintain them?
A: Yes, all our cutting tools and gadgets are shipped pre-sharpened and ready to use. To keep them in optimal condition, we recommend honing them regularly with a sharpening steel and avoiding cutting on hard surfaces like glass or stone. Proper care will significantly extend the life of your blades.
Q: Will my kitchen organizers require assembly upon arrival?
A: Some of our kitchen organizers may require simple assembly, while others come fully assembled. Please refer to the product description on the product page for specific details. If assembly is needed, all necessary tools and instructions will be included in the package.
Q: What materials are your cooking tools and table accessories made from?
A: Our cooking tools and table accessories are crafted from a variety of high-quality materials, including food-grade stainless steel, BPA-free silicone, durable plastics, ceramic, and wood. Each product page provides detailed material information. All materials used are safe for food contact and compliant with relevant safety standards.
Q: Do your cleaning tools scratch non-stick cookware or delicate surfaces?
A: No. Our cleaning tools are designed to be safe for all kitchen surfaces. We offer options with soft, non-abrasive materials specifically for non-stick cookware and delicate surfaces. However, for heavy-duty scrubbing needs, we also offer tougher options—just be sure to check the product description to choose the right tool for your needs.
Q: How should I store my cutting tools and gadgets safely?
A: To maintain sharpness and ensure safety, we recommend storing your cutting tools in a knife block, on a magnetic strip, or using the blade guards that come with some of our products. Avoid storing them loosely in drawers where they can become dull or cause injury.